Refund & Cancellation Policy

Effective Date: October 2026 | Last Updated: October 2026

This policy governs online digital purchases (seller listing boosts, subscription plans, and premium seller badges) made within the FarmPashu mobile application operated by Qubimonk Technologies Private Limited.

Note: FarmPashu provides a digital marketplace. We do not collect money for cattle or livestock sold between users. Payments for physical livestock are settled privately between buyer and seller, and FarmPashu holds no responsibility for bilateral animal transactions.

1. Subscription & Boost Cancellation

All in-app purchases for listing promotions, featured badges, and plan upgrades are digital services activated immediately upon payment. Since these services are provided for fixed durations (e.g., 7 days, 30 days) and do not renew automatically, recurring cancellations are not required.

2. Eligibility for Refund

Refunds are considered under the following specific circumstances:

Payment debited but service not activated: Amount was successfully deducted from your account, but the purchased plan or boost failed to activate within 24 hours due to technical delays.
Double charge: You were billed more than once for the same transaction due to a network glitch.
Major technical failure: Proven system malfunction on FarmPashu servers that prevented access to purchased features for a substantial period of the plan.

3. How to Request a Refund

To request a refund, please send an email to farmpashu.app@gmail.com within 7 days of the transaction with:

Your registered phone number and account name.
Transaction date and amount.
Razorpay Payment ID / Bank Reference number.

4. Processing & Settlement Timeline

Our finance team verifies all claims within 2 business days. Approved refunds are credited directly back to the original source method (UPI, Bank Account, or Card) within 5 to 7 working days in compliance with RBI guidelines.